Company History

Vision-X

Founded in Los Angeles in 1998, Vision–X, Inc. was originally called Multi-Cultural Marketing, and initially focused on in-language solutions across multiple vertical markets. The company’s growth was accelerated based upon its history of exceeding client expectations and performance metrics.

MCM expanded its footprint, vertical market expertise, and language capabilities into mainstream English solutions, and at that time was rebranded Vision–X, Inc. (VXI).

VXI then implemented its next strategic plan: To expand offshore and establish operations in mainland China and the Philippines.  Today, with call centers in the USA, China, and the Philippines, Vision-X is ready to expand into South America.

VXI's integrated customer contact centers support Customer Service, Sales and Email solutions. We are consistently ranked in the top tier of outsourcers against client-defined key performance indicators winning competitive client performance and industry awards such as the MVP Quality Award, Top 50 (#29 Outbound, #11 Inbound, #18 Aggregate, #9 International), and AT&T Call Center of the Year.

Vision-X China

Company Birth and Expansion

Vision-X China was established in early 2001 and has grown to over 1000 people, providing world class customer contact services to both multinational and local companies, such as, American Embassy, American Express, Apple, Cisco, Dell, e-Bay, Harte Hanks, HP, IBM, Kodak, Microsoft, Pizza Hut, TNT, Western Union, Yum, etc.

Vision-X Software Development

Vision-X China is also home to VXI’s software development arm, which creates commercially-available call center applications. There are currently 35+ developers in this department and have created a software suite including VisionLog Digital Recording and Data Capture, VisionCRM, VisionCTI, SER Predictive Dialer, and VisionIVR. VisionLog received a Product of the Year award from Customer Interactions Solutions in 2002, and VisionIVR was named Product of the Year by Innovative Solutions in 2003.