Turning customer interaction into customer satisfaction

At Vision-X, we understand that effective customer interactions can build loyalty and a competitive advantage.

Our Approach

We partner with you to design an outsourcing solution based on a thorough understanding of your specific needs and your business objectives. At Vision-X, we truly become an extension of your business, implementing and operating a solution that combines our:

• Process excellence
• Deep customer insights
• Innovative technology
• Global assets
• Multi-industry expertise.

General Inbound Service Offerings

A proven, trusted leader in customer management, Vision-X offers an extensive breadth of customer-centric outsourcing services, such as:

• Customer Service
  
• Help Desk
  
• Technical Support Services
  
• Order Tracking and Status
  
• Reservations
  
• Appointment Setting
  
• Complaint Handling
  
• Presale Information Consulting
  
• Up Sell and Cross Sell
  
• Overflow and Call Routing
  

General Outbound Service Offerings

A proven, trusted leader in customer management, Vision-X offers an extensive breadth of customer-centric outsourcing services, such as:

• Direct Telesales
  
• Marketing Research
  
• Lead Generation
  
• Customer Data Cleansing & Management
  
• Customer Satisfaction Surveys
  
• Customer Care
  

Business To Business Solution

Vision – X Business to Business Services range from basic sales acquisition services that supplement your existing sales efforts all the way through full account and territory management solutions. Our customized solutions help our clients generate leads, acquire new customers cost efficiently, and increase brand loyalty.