 > Technology > Automated Technology > VisionIVR |
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VisionIVR Interactive Voice Response |
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VisionIVR™
Introduction
VisionIVR™
is an interactive voice response system designed
to automate telephone transactions. VisionIVR™ offers robust and scalable
Telco grade platforms and an integrated suite
of configuration and maintenance tools, enabling
users to promote customer satisfaction and loyalty.
The
highly customizable solutions are used for improved
customer service, customer databases, account
status, voice mail, help desks, and call center
unified messaging. VisionIVR™ can be customized
to collect caller information such as product
orders, credit card information, and market surveys.
VisionIVR™
is an efficient and effective business solution
designed to decrease development costs, simplify
integration and reduce delivery time of new capabilities
and applications for phone users.
VisionIVR™
Features
Operational
Functionality
- Call Flow
control, including flow branch, flow condition branch,
and data flow operation.
- Events
functions, including call event, interrupt event,
and disconnect event catch.
- Database
operation function, including stored procedure.
- Append
functions, including logic judge, call DLL, Socket
communication, UDP communication, and event control.
Telephony
Functionality ( Dialogic)
- Base
call functions, including telephone pick-up, call
transfer, dial-out, talk, and muted ring.
- Voice
functions, including play, record, multi-language
play, number play, date play, and numerical value
play.
- Resource
control functions, including key-press capture, release
channel resource, user tone play, file operation,
monitor, and resource link.
- Fax
functions, including send and receive fax.
Telephony
Functionality (PBX)
- Call
management functions, including telephone pick-up,
transfer, dial-out, multi-talk, consultation, and
IVR call reporting.
TTS
(Text To Speech) Functionality
ASR
(Automatic Speech Recognition) Functionality
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ASR
functionality including speech identification
by client and call flow guide by speech.
Application
Layer Functionality
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Provides
friendly graphical user interface for ease of
use, and drag-and-drop call flow diagramming.
Background
Data Maintenance Functionality
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Automated
IVR call data maintenance and analysis.
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Real-time
logging and monitoring of channel data.
VisionIVR™
is an important part of VXI™'s integrated suite of
call center solutions. Supporting multiple call center
functions. VisionIVR™ is also valuable as a stand-alone
solution working in information service systems, such
as each rechargeable card attestation systems, information
query systems, and phone code query systems. VisionIVR™
has:
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Open
standards design
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Leading-edge
functionality, scalability, and reliability
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Simple
maintenance, easy to use
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Supports
multiple boards and protocols
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System
monitoring
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Graphics
flow director
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Report
maker
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User-friendly
environment
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Wide
database compatibility
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Supports
multiple new technologies
VisionIVR™
Users
- Financial
institutions
- Telecom
departments
- Government
sectors
- Education
departments
- Enterprise
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